Title/Position	Post Date	Location
Service Operations Manager	7/14/2010	Pick 'n Save Oshkosh - Jackson (Oshkosh, WI)
Job Description
Roundy’s Supermarkets, Inc., one of the nation's premier food retail companies, is looking for a Service Operations Manager.  Roundy’s today is a company of 17,000 employees, approaching $4 billion in annual sales, and undergoing tremendous growth. Company-owned and operated supermarkets include Pick N Save stores and Copps Food Centers in Wisconsin and Rainbow Foods in Minnesota. PRIMARY OBJECTIVE: Responsible for customer service levels through out the store. Manages the front end department and manages employees including training, coaching and scheduling. ESSENTIAL RESPONSIBILITIES Essential responsibilities include the following. Other duties may be assigned. 1. Manages front end operations to achieve financial and merchandising goals. a. Meets labor goals through effective cost control, efficient utilization of labor, strong customer service and shrink control. b. Analyzes sales and labor projections to develop effective daily/weekly work plans. c. Determines work priorities and establishes work lists in order to consistently maintain adequate department conditions. 2. Manages and enforces front end policies and processes. a. Ensures front end policies and procedures are known and adhered to, including proper product handling, proper tender and coupon handling, scanning error procedures and price checks. Ensures prompt, accurate customer check-out and accurate bookkeeping and auditing. b. Ensures front end cleanliness, maintenance and sanitation. c. Counsels employees as a result of procedure infractions. d. Ensures communication between front end and pricing coordinator on pricing/signage discrepancies. e. Communicates loss prevention issues. 3. Creates a positive shopping experience through proper cashiering and bagging that focuses on customer service and accurate prompt check. a. Manage service desk to deliver a high level of customer service. 4. Responsible for cash management activity. Ensures accurate booking and auditing using Vericash. Reviews reports on deposits, voids, receipts and daily cashier exception report. 5. Interviews and hires, with store director approval, all front end staff including customer service leaders, service desk clerks, cashiers and baggers. Assists the store director in human resource-related tasks for all other departments in the store. Effective 4/9/2008 2 6. Generates and approves labor schedules for front end staff. Manages front end activities and bookkeeping functions. 7. Trains and coaches front end staff on policies, procedures, customer service and job responsibilities. SUPERVISORY RESPONSIBILITIES Directly supervises the front end department. Direct supervision responsibilities include hiring, firing, disciplinary action, performance reviews, coaching, developing work improvement plans, training, and providing work direction. EDUCATION AND/OR EXPERIENCE High school education, and three to five years supervisory experience in various departments within a retail store environment, or equivalent combination of education and experience.
Interested in this Position?
Interested and qualified candidates should email their resume, cover letter and salary requirements to retailopportunities@roundys.com. (Word documents only please!). Please place Service Operations Manager the subject line. Please visit our website @ www.roundys.com EOE To facilitate your application, please copy the questions below and paste it in your message with your response. Date: 09/08/10 Name: Email: Position Applying for: Service Operations Manager (ID# 2376) Salary Desired: Availability to work (Date): Are you available to work overtime? Are you 18 years of age or older? Are you looking for a (F)ull time, (P)art time, or (T)emporary job?